| Week starting 30 August 2010 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | CDW | 9.69 | 4 | 1 | Best Buy | 99.80 | 0 | 11 | |
| 2 | Office Max | 9.88 | 5 | 1 | CDW | 99.80 | 0 | 1 | |
| 3 | Apple Store | 10.03 | 6 | 3 | Dell | 97.80 | 0 | 13 | |
| 4 | Sony Style | 11.47 | 7 | 4 | HP | 97.30 | 0 | 3 | |
| 5 | Best Buy | 12.16 | 8 | 5 | Office Max | 96.20 | 4 | 7 | |
| Retail Electronics Index | 12.55 | 5 | Toys R Us | 96.20 | 0 | 9 | |||
| 6 | HP | 12.55 | 3 | 7 | Office Depot | 96.10 | 0 | 4 | |
| 7 | Walmart | 14.46 | 9 | Retail Electronics Index | 95.38 | 0 | |||
| 8 | Dell | 16.62 | 1 | 8 | Sony Style | 95.30 | 2 | 12 | |
| 9 | Toys R Us | 18.47 | 11 | 8 | Walmart | 95.30 | 1 | 6 | |
| 10 | Office Depot | 18.75 | 12 | 10 | Staples | 90.30 | 5 | 10 | |
| 11 | Staples | 26.99 | 13 | 11 | Apple Store | 84.80 | 4 | 8 | |